Shipping policy

Order Processing & Made‑to‑Order Items All leather goods are handcrafted in-house. Orders are processed within 1–3 business days when items are in stock. If an item is not in stock, it will automatically be placed on backorder and made to order. Backorder Production Time: 1–3 weeks (depending on the product and current workload) You will receive an email notification if your order includes a backordered item, along with an estimated completion date. A shipping confirmation email will be sent once your order has been dispatched.

Shipping Rates & Delivery Estimates Australia (Domestic Shipping) All orders ship from the Central Coast, NSW. Standard Shipping: 3–8 business days Express Shipping: 1–3 business days Shipping rates are calculated at checkout based on weight, size, and destination. International Shipping International delivery is available to selected countries. Standard International: 7–21 business days Express International: 3–10 business days International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Tracking Your Order A tracking number will be emailed once your order has shipped. Tracking updates may take 24–48 hours to appear. If you haven’t received tracking details within 3 business days of your order being marked as shipped, please contact us.

Address Accuracy Please ensure your shipping address is correct at checkout. Hidden Hides Leatherworks cannot refund or replace orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately. If your order has not yet been processed or shipped, we will update the address for you.

Lost, Delayed, or Damaged Parcels Once your parcel has been handed to the carrier, delivery times are outside our control. Lost Parcels: We will assist by lodging an investigation with the carrier. Delays: Weather, customs, and peak periods may extend delivery times. Damaged Parcels: If your order arrives damaged, email us within 48 hours with photos of the packaging and item so we can help resolve the issue.

Returned Parcels If a parcel is returned to us due to an incorrect address, failure to collect, or refusal to pay customs fees, we can resend it once additional shipping costs are paid. Refunds (if applicable) will exclude original shipping costs.